No, RefurbMe does not offer phone support. We are a small team and provide all customer assistance through written channels.
How to contact RefurbMe
If you need help with anything related to the RefurbMe website, you can reach us in the following ways:
- The contact form is the main way to reach us. You say whether you're shopping or represent a business, pick a topic, and the form shows what RefurbMe can and can't do for it. For "A problem with an order" it shows the refurbisher's contacts first, because RefurbMe doesn't sell anything. Each message gets a receipt email with a copy of what you wrote. If it doesn't arrive, check your spam folder.
- Help center covers the most common questions about using RefurbMe, refurbished products, and the buying process. Browse the full FAQ to find answers quickly.
What to expect
- Response times are typically within 24 to 48 hours on business days.
- We can assist with questions about how RefurbMe works, product alerts, account management, and general refurbished product questions.
- For order issues, returns, or warranty claims, you will need to contact the seller directly since RefurbMe does not process orders. You can find seller contact details on our refurbisher support contact page.
Quick answers in the help center
Before reaching out, check our help center. We cover topics including product alerts, cosmetic grading, seller comparisons, and more. The answer you are looking for may already be there.