I have an issue with my order. What should I do?
If you have an issue with your order, contact the seller's customer service team directly. They handle all aspects of your purchase including shipping, payments, and product quality. You can find contact details for every refurbisher on our support contact info page.
Common order issues and what to do
- Order not delivered or delayed: Check the tracking link in your confirmation email. If the estimated delivery date has passed, contact the seller's support team with your order number.
- Wrong item received: Take photos of what you received and contact the seller immediately. Most refurbishers will arrange a free return and send the correct item.
- Product arrived damaged: Document the damage with photos before using the device. Reach out to the seller to arrange a replacement or refund under their return policy.
- Charged incorrectly: Review your order confirmation email and compare it to the charge on your payment method. Contact the seller with both documents if there is a discrepancy.
- Product not working properly: If a technical issue appears after setup, check whether it falls under the seller's warranty. Most refurbishers provide at least 12 months of coverage.
How to contact the seller
Each refurbisher has their own support channels (email, phone, live chat). Visit our support contact info comparison to find the right channel for your seller. When reaching out, always include your order number, email address used at checkout, and a description of the problem.
What RefurbMe can and cannot do
RefurbMe is a comparison service for refurbished Apple products. We do not process orders, collect payment details, or ship products. When you click through to a seller on RefurbMe, you complete your purchase entirely on their website. This means only the seller can resolve order-related issues.
That said, all refurbishers listed on RefurbMe are professional sellers with established support processes. If you are unhappy with how the seller handles your issue, see our guide on what to do if you are not happy with your order.