What can I do if I haven't received my email confirmation on RefurbMe?
Confirmation emails are normally sent out instantly after you create a product alert or sign up on RefurbMe. If you have not received yours, there are a few things you can try before reaching out to support.
Check your spam or junk folder
Email providers sometimes filter automated messages. Look in your spam, junk, or promotions folder for an email from RefurbMe. If you find it there, mark it as "not spam" so future emails land in your inbox.
Verify your email address
A common reason for missing confirmation emails is a typo in the email address. Double-check the address you entered when creating your alert. Even a small mistake (like .con instead of .com) will prevent delivery.
Trigger a new confirmation email
If nothing is in your spam folder and you are confident the address is correct, create a new product alert using the same email address. This will trigger another confirmation email that should arrive within seconds.
Still not working?
If none of the steps above resolve the issue, contact us directly and we will help you out. Please include the email address you used so we can investigate on our end.
Tips for reliable delivery
- Add RefurbMe's sending address to your email contacts to prevent future filtering.
- Use a personal email address rather than a corporate one, as corporate mail servers may have stricter filtering rules.
- Make sure your mailbox is not full, as a full inbox will bounce incoming messages.