Apple Store vs TLX: which is better for refurbished Apple?

Apple Store for cheaper iPads (from £259 against £670), more listings (201 against 24) and cheaper MacBooks (from £1,269 against £1,399). TLX for longer returns (60 days against 14 days) and cheaper iPhones (from £249 against £569).

TLX

24 live listings

£670 Lowest iPad
£411 more
  • Warranty1 year
  • Returns60 days
  • BatteryNot stated
  • ShippingFree
See 14 iPads at TLX

Prices checked 31 Oct, 3:10. Sellers pay us a commission. It never changes the order. Is RefurbMe free to use?

Neither is cheapest for iPads: eBay Refurbished starts at £45 today.

Where Apple Store and TLX differ

Each store's own terms. A check marks the better one where we can rank it.

Apple Store TLX

Warranty

1 yearEligible for AppleCare+
1 year12-month warranty on every item. A fault after the 60-day cooling-off period is repaired, replaced or refunded.

Returns

14 days
60 days60 days to change your mind, with free returns. Contact TLX first for an RMA number and the return address.

Battery

Refurbished iOS devices will come with new battery and outer shell
Not stated

Accessories

Every device will come with all original accessories, cables and operating systems
Not stated

Shipping

FreeShipping costs are calculated and displayed before you complete your order on the Apple Online Store.
FreeFree Royal Mail Tracked 48 (2-3 working days) or free DPD next working day. Orders placed before 1pm ship the same day.

Paying

Not statedApple Pay, Apple Card, PayPal, Visa, Mastercard, American Express, Discover, Apple Gift card
Not statedVisa, Mastercard, American Express, Maestro, Diners Club, Discover, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay

Student discount

None
Not stated

The grades at Apple Store next to those at TLX

Same letter, different words. Every grade works fully; the grade describes looks. The photos follow the device you picked above.

Apple Store TLX

Grade A

You will receive a refurbished device with genuine Apple replacement parts (as needed) that has been thoroughly cleaned and inspected. Refurbished iOS devices will come with new battery and outer shell.
Original partsNew battery

Like New (A) and Excellent (B+) and Excellent (B-)

Like New (A): Item is new and unused with possible box damaged/box replaced with item seal removed.
Excellent (B+): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing and possible box damage or replaced box.
Excellent (B-): Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box.
Grade A: Almost no visible marks

AAlmost no visible marks

Not sold

Apple Store has no grade B.

Very Good (C+) and Very Good (C-)

Very Good (C+): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing and possible box damage or replaced box.
Very Good (C-): Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box.
Grade B: Light marks on the body

BLight marks on the body

Not sold

Apple Store has no grade C.

Fair (D+) and Fair (D-)

Fair (D+): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing and possible box damage or replaced box.
Fair (D-): Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box.
Grade C: Visible marks on body and screen

CVisible marks on body and screen

Apple Store or TLX?

Is Apple Store or TLX cheaper for refurbished Apple devices?

Apple Store is cheaper: its lowest refurbished iPad costs £259, against £670 at TLX, as of 31 October 2026. Apple Store is also cheaper for MacBooks (£1,269 against £1,399). TLX is cheaper for iPhones (£249 against £569). Across all its devices, Apple Store starts at £109 and TLX starts at £109. Prices come from RefurbMe's live listings and change daily.

Does Apple Store or TLX have the longer warranty?

The warranty on refurbished Apple devices lasts 1 year at both Apple Store and TLX, as of 31 October 2026. On returns, the figures are 14 days at Apple Store and 60 days at TLX. Each figure is the minimum every listing at the store carries, so some listings come with more. Apple Store's policy says: "Eligible for AppleCare+."

Does Apple Store or TLX give longer to return a device?

TLX gives at least 60 days to return a refurbished Apple device, against at least 14 days at Apple Store, as of 31 October 2026. On warranty, the figures are 1 year at Apple Store and 1 year at TLX. TLX's policy says: "60 days to change your mind, with free returns."

How do the grades at Apple Store and TLX compare?

Apple Store sells refurbished Apple devices in Grade A; TLX sells Like New (A), Excellent (B+), Excellent (B-), Very Good (C+), Very Good (C-), Fair (D+) and Fair (D-). The same name can mean different things at each store, so compare each store's own wording. Every grade works fully; the grade only describes how the casing and screen look.

Does Apple Store or TLX have more refurbished Apple devices?

Refurbished Apple devices in RefurbMe's live listings, as of 31 October 2026: 201 at Apple Store, against 24 at TLX. By device: 105 iPads against 14, 69 iPhones against 5 and 10 MacBooks against 3. Apple Store has more listings in 3 of the 3 device types both stores sell.

Is there a cheaper option than Apple Store and TLX?

For refurbished iPads, yes: eBay Refurbished starts at £45 in RefurbMe's live listings, as of 31 October 2026, against £259 at the cheaper of Apple Store and TLX. eBay Refurbished has 102 iPads listed. Its warranty lasts 1 year, with 30-day returns.

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